Privacy policy

1 Who we are

RAAIN Tech Pvt. Ltd. (“RAAIN Tech”, “we”, “us”) operates raaintech.com. We are based in Kathmandu, Nepal. For the personal information described in this policy, we decide why and how it is handled.

2 What this policy covers

This policy covers this website only. The RAAIN Guard platform and its console are separate services with their own privacy terms, published on raainguard.com. Data a software company or organization processes through RAAIN Guard is governed by the agreement with that customer, not by this page.

3 Information we collect

We collect information in three ways.

• What you send us. The contact form asks for your name, email address, company (optional), the topic of your message and the message itself. If you email us, we receive your address and whatever you write.
• Server logs. Like any web server, ours records the IP address, the time, the page requested and the browser details of each request. We use them to keep the site secure and working.
• A theme preference. If you choose light or dark, your browser stores that choice on your device so the site remembers it. It is not sent to us.

4 What we do not collect

This site sets no cookies. It runs no analytics, advertising or tracking scripts, embeds no social media widgets and loads no fonts or other files from third parties. We do not sell personal information and we do not build profiles of visitors.

5 How we use it, and why

• To reply to your message and carry on the conversation you started. We do this because you asked us to, and with your consent when you tick the box on the form.
• To run and protect the site, for example by spotting abuse in server logs. We have a legitimate interest in keeping the site secure.
• To meet legal obligations that apply to us.

6 Who receives it

Contact form messages go through Web3Forms, a form service that delivers them to our inbox. Our email is provided by a hosted email service. The site itself is served from infrastructure we operate or rent. These providers handle information only to deliver their service to us.

We share information with others only where the law requires it, or to protect our rights and the safety of others.

7 Transfers across borders

Our providers may process information in other countries. Where that happens, we rely on the safeguards those providers offer and on your consent when you submit the form.

8 How long we keep it

We keep your message and our replies for as long as needed to deal with your inquiry and any relationship that follows, and for as long as the law requires. After that we delete them. Server logs are kept only as long as needed for security and troubleshooting.

9 Your choices and rights

Under the data protection law that applies to you, you may have the right to:

• ask what personal information we hold about you and receive a copy
• have inaccurate information corrected
• have your information deleted
• withdraw your consent at any time, without affecting what we did before you did
• object to or ask us to limit certain handling
• complain to your data protection authority

10 Security

The site is served over an encrypted connection and sends browsers a strict content security policy. No system is perfectly secure, so we also limit what we collect in the first place.

11 Children

This site is written for businesses and professionals. It is not directed at children, and we do not knowingly collect their information.

12 Changes to this policy

If we change how we handle information, we will update this page and the date at the top. Material changes will be easy to find here.

13 Contact us

Write to contact.raaintech@gmail.com for any privacy request or question, and we will reply in writing.